|About Us THAI CRAFT and METAL ART UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us by email.|
Our Contact details:
PO Box 85
Essex SS7 2JY
Tel:: +44 870 850 2184
Our email address above is written in anti-spam format, so when typing in our address please replace the [at] by @ and the [dot] by .
VAT No: GB 743 6054 39
THAI CRAFT and METAL ART UK are trading names of ZALTRON LIMITED.
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a some details that we need to be able to complete the order, including your invoice and delivery addresses. We would recommend that you use the 'Find Address' facility provided to ensure that your address details are entered correctly, as part of the online card transaction process involves checking that the invoice address entered matches the registered address of the card being used for payment. |
For customers within the United Kingdom, payment by credit or debit card can be accepted securely online, or over the phone. All major cards are accepted. Our online card payment facility offers the highest level of security available. For security reasons we do not recommend that you send credit card information by email, fax, or post.
For customers outside the United kingdom, we require full payment of the goods and shipping costs by bank transfer prior to shipment. Please contact us when ready to place your order, so that we can determine shipping costs, and arrange for payment.
For the avoidance of doubt, receipt of an order via our site does not constitute acceptance. We will email the customer prior to delivery to advise of our acceptance of the order and payment, when payment is made by credit or debit card.
We reserve the right to refuse acceptance of an order in the following circumstances:
Product Availability, Delivery, and Fulfillment - All items are subject to availablity. If we are unable to supply an item due to insufficient stock we will confirm this by email, telephone, or in writing. We do not operate a back order system for out of stock items, but can at the customers request, email notification of stock replenishment.
Error in Advertised Listing - if an error has been made in the listing of a product, we do not commit to sell the product. We commit to a products description and price once we take payment from a nominated credit or debit card account.
|Shipping And Handling We aim to dispatch orders within 48 hours. Our site is configured to accept online orders from the UK only. Customers from outside the UK should contact us when ready to place your order, so that we can determine shipping costs, and arrange for payment.|
|Delivery Schedule Depending on weight, UK orders are dispached using Royal Mail (recorded delivery), or DHL, with a typical delvery scedule of 3 - 4 days. An express delivery service (1 -2 days) is available at extra cost.|
|Back Orders While we try to keep the website up to date with stock quantities, there may be instances where we are unable to supply everything you have ordered.|
In this case you will only be charged for the items sent, and we will notify you when any out of stock items are back in stock so that you can re-order should you wish to do so.
|Tax Charges All UK orders are subject to 20% VAT.|
|Credit Card Security Orders placed on our website, using a credit or debit card, are processed using a secure payment service provider (Creditcall). Creditcall are certified to the highest level of the Payment Card Industry Data Security Standards (PCI DSS) so you know the transaction data will be processed is in the safest possible hands. Using 128bit encryption, the highest currently available, they process your card details over a SSL gateway, security is signified by the display of the gold padlock symbol. Our website does not hold customer credit card details.|
|Guarantee We want you to be completely satisfied with your purchased goods, so in the unlikely event that they do not meet with your expectations we offer a full money back guarantee. All we ask is that you contact us by email to let us know. We will then issue you with a returns number and address, and ask that you return the goods to us within 10 days of receiving it, in the same condition that they were delivered. You are responsible for the cost of returning the goods to us safely, and we suggest that you use a properly insured courier for this. Once we have received the goods and verified that they are in good condition we will issue a full refund of the purchase price including shipping costs paid to us. This money back guarantee does not apply to items custom made to your specifications.|
If your goods have been damaged during transit, please notify us by email immediately on reception so that an insurance claim can be made against the courier company (who may wish to inspect the damaged goods). We will then issue you with a returns number and address, and arrange for the courier company to collect the goods from you. We will then replace the damaged goods, or if you prefer, issue a full refund of the purchase price including shipping costs paid to us.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0870 850 2184 (International +44 870 850 2184) or write to us at PO Box 85 Benfleet Essex SS7 2JY United Kingdom.|
|Returns Policy Under the Distance Selling Act 2002 goods must be inspected within a reasonable time after their receipt and the customer will be deemed to have received the goods unless within seven days we are notified in writing that the products are rejected (this does not effect your statutory rights). It is your right to cancel your order within seven working days of receipt of goods by notifying us in writing of your intentions, however goods must be returned in the same condition in which they were received, complete, and in their original packaging where applicable.|
Our PO Box is for letter correspondence only, and will not accept parcels. If returning goods you must contact us first to obtain a returns address.