Our Guarantee

100% Satisfaction Guaranteed

We want you to be completely satisfied with your purchased goods, so in the unlikely event that they do not meet with your expectations we offer a full money back guarantee. All we ask is that you contact us by email to let us know. We will then issue you with a returns number and address, and ask that you return the goods to us within 10 days of receiving it, in the same condition that they were delivered. You are responsible for the cost of returning the goods to us safely, and we suggest that you use a properly insured courier for this. Once we have received the goods and verified that they are in good condition we will issue a full refund of the purchase price including shipping costs paid to us. This money back guarantee does not apply to items custom made to your specifications.

If your goods have been damaged during transit, please notify us by email immediately on reception so that an insurance claim can be made against the courier company (who may wish to inspect the damaged goods). We will then issue you with a returns number and address, and arrange for the courier company to collect the goods from you. We will then replace the damaged goods, or if you prefer, issue a full refund of the purchase price including shipping costs paid to us.